The Business / TTQS / Philosophie

• Our Customers Are Our Employers
  
  
  

  Our customers pay us money for products or services we produce or provide.

  All of us - the business and all its employees - are obliged to use this money in order to tailorthe products or services according to our customers' needs.

  As a result, we are all bound to today's business rules. Our way of thinking and acting is governed by the idea that our customers safeguard our livelihood and future.

• Ecological Responsibility
  
  
  

  All business activities are carried out considering carefully the natural resources and the environment.

  The business provides what is required to manage this and creates environmentally compatible workplaces.

• Innovation
  
  
  

  Innovations refer to products, processes, and systems. They aim at creating a greater benefit for the customer.

• Marketing
  
  
  

  Our thinking and acting focuses on providing customer satisfaction and benefit by being close to the customer.

• Information and Communication
  
  
  

  By providing the chance to be attended to locally in the national language, we ensure open, direct, personal, and competent communication with the customer.

• Quality
  
  
  

  Our systems and services are aimed at generating a lasting and comprehensive advantage for our customers, their companies and staff.

  We do not check our products until the result seems right - we manufacture quality systematically.

  The way our staff cooperate is the basis for what we call "quality teamwork".

  Our yardstick for quality standards is the delivery of zero-defect products and services.

• Customer Satisfaction
  
  
  

  Our customers pay us money for products or services we produce or provide.

  All of us - the business and all its employees - are obliged to use this money in order to tailor the products or services according to our customers' needs.

  As a result, we are all bound to today's business rules. Our way of thinking and acting is governed by the idea that our customers safeguard our livelihood and future.

• The Best Price
  
  
  

  Comprehensive customer satisfactionalways means a customer's being pleased with the whole package of products and services supplied.

  We describe the contents of this complete package as a sum made up of quality, quantity/time, and price.

  This means our customers will only be pleased with us if we deliver the required products and services at a quality that is called for in the right quantity and at the right time. And everything must be provided at a marketable price.

• Customer Orientation
  
  
  

  By customer orientation we mean focusing all activities of our business and thereby all its employees on providing a comprehensive package of products and/or services.

• Human Resources
  
  
  

  Well-trained and committed staffis an important factor for maintaining quality at a consistent level and for guaranteeing customer satisfaction associated with it.

  Learning to think and act like an entrepreneur can be achieved by transferring responsibility and authority to employees. They will learn to think and act independently when training on-the-job is provided in projects that require teamwork.

  Mutual esteem is the basis for open and trusting teamwork.

• Organization
  
  
  

  All teams and units must provide a marketable performance and cooperate on the basis of a customer-supplier relationship. They can freely choose from all resources necessary to produce the results the market expects.